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Medicaid

My first job out of high school that wasn’t fast food was at an
insurance call center that had a contract with Medicaid. The only
thing I enjoyed about the job was the pay. I made $14.50 an hour at an
entry level position, it was absolutely amazing. The firs three weeks
I was there I received my basic training and the job seemed easy
enough, then I met one of my bosses. He was an elderly Iranian man,
and what made my jaw drop was that he was very stereotypical. When he
met all of the new employees (me included) he only addressed the men
and only want to know the men’s names. But I figured that it was no
big deal since everyone said that he never really came onto the call
center floor, so no one really saw him, unless it was bad news. So
after working there for a little over a month I see why there were so
many positions open for the company. The people were clueless and when
people called the employees seemed to just yell and hang up on the
callers. I understood their frustration because it was a repetitive
job. I worked on the doctors’ line, and every day it seemed the same
doctors called about the same problems. One of the biggest problems
was doctors calling about machines that we had sent them and
complaining about how it didn’t work or how the machine kept saying
their clients didn’t have insurance. 98% of the time the first problem
was not the machine, but because the doctors didn’t have the machines
on their own lines, they would have it plugged in with 3 or 4 other
machines. And 99% of the time when the machine said that the patient
didn’t have insurance, it wasn’t a problem with the machine, it was
because the patient didn’t have insurance!

But what topped the cake for me was when my boss (the stereotypical
middle eastern man) came onto the floor and went from desk to desk
yelling and screaming at people because they made mistakes and he had
the reports to prove it. But all of the people being yelled at were
the women. Finally he made his way to my desk. He told me to pull up a
doctor’s file and starting throwing the papers in his hand at me and
screaming about how I hadn’t documented the doctor’s call properly. He
then resorted to name calling and decided to finish off his rant with
“Get it right you fat American cow or you are fired!” When he finished
I looked at the file and noticed two big problems with it.

1. The documentation he said was missing was on the second page.

2. I hadn’t taken the call, it was a male coworker who started at the
same time I did. We didn’t even have similar names.

So I brought this to my boss’s attention and right there on the floor
he spat on the floor and started yelling about how ‘dare’ I insult him
by trying to correct him. And began another screaming rant about how
horrible American women are and how in his country women know their
place. I left midway through his rant and reported his behavior to his
boss and quit right afterwards. Last I heard he was told to take an
unpaid vacation for a month and then less than a year later he was
forced to retire because he had spoken to a customer in a rude manner
and the company lost its contract with the state.

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